A computer that freezes regularly is telling you something is wrong. It could be insufficient RAM, a failing hard drive, overheating, a software conflict, or malware. I diagnose why it's freezing and fix the root cause so it stops.
Here's my typical approach to computer frozen or unresponsive:
Safely restart and check for immediate issues
Run diagnostics on RAM, hard drive, and CPU temperature
Check for malware or resource-hogging programs
Update drivers and Windows to fix known freeze bugs
Optimize startup programs and background processes
Test stability and confirm the fix under normal use
Simple, transparent pricing. No hidden fees.
No travel charge within 30 miles
$10 diagnostic waived if you proceed
Small fee covers my drive
Common causes: not enough RAM for what you're doing, failing hard drive, overheating, too many programs running, or outdated drivers. I find the specific cause.
If it's truly locked up and won't respond to anything, holding the power button for 10 seconds is okay. But frequent hard shutdowns can damage your drive.
If low RAM is the cause, yes. I check whether your RAM is the bottleneck and can install more on the spot if you need it (parts at cost).
$10 up-front diagnostic (waived if you proceed with repair), $50/hr (1-hour minimum). Most freezing issues are resolved in 1-2 hours.
Call, text, or email — I usually respond within minutes during business hours.