Small Business IT Support • Thomasville, NC & Surrounding Areas

Your On-Call IT Department
Without the Full-Time Cost

You didn't start a business to troubleshoot printers and fix WiFi. I give small businesses reliable, affordable IT support — no contracts, no retainers, no $200/month/employee managed IT fees. Just call when you need me.

30+ Years in IT
$65/hr — No Contracts
On-Site Service

The Real Cost of Not Having IT Support

Every minute your systems are down, your business is losing money. Here's what "we'll figure it out ourselves" actually costs.

Lost Productivity

Your employees spend hours troubleshooting tech problems instead of doing their actual jobs. A $15/hr employee spending 3 hours on a printer issue costs you $45 in wages — plus lost revenue.

💰

Missed Sales

POS system down? WiFi out? Can't process cards? Every hour of downtime is revenue you'll never get back. A single busy lunch rush lost to a network outage can cost hundreds.

🔐

Security Risks

Outdated software, weak passwords, no backups — a single ransomware attack or data breach can cost a small business $10,000-$50,000+. Prevention costs a fraction of recovery.

Sound Familiar?

These are the situations that make small business owners pull their hair out.

😤

"Our WiFi keeps dropping and customers are complaining"

Your business network wasn't set up properly. The consumer-grade router from Best Buy can't handle 20+ devices. Customers can't use your payment terminal.

😱

"The POS system crashed and we can't process payments"

It's the middle of your busiest day and the register is frozen. Nobody knows how to fix it. You're losing sales by the minute.

😩

"We hired a new employee and can't get their computer set up"

They need email, access to shared files, the right software installed, and a printer that works. It should take an hour but it's been two days.

😰

"I don't know if our data is backed up and that terrifies me"

Customer records, invoices, inventory — years of business data that could vanish if a hard drive fails or ransomware hits. You keep meaning to set up backups but never do.

What I Do for Small Businesses

Think of me as your on-call IT person. Here's what I handle so you can focus on running your business.

💻

Workstation Setup & Management

New employee? I'll set up their computer, install required software, configure email, connect to shared drives and printers, and make sure they're ready to work on day one.

📶

Business Network & WiFi

I'll set up a reliable business-grade network that can handle your staff, customers, POS systems, and IoT devices. Proper segmentation, strong security, and no more dropped connections.

💳

POS & Payment Systems

Square, Clover, Toast, or other POS systems — I'll get the hardware connected, software configured, receipt printers working, and everything integrated with your network.

📧

Email & Microsoft 365

I'll set up or migrate your business email, configure Microsoft 365 or Google Workspace, set up shared calendars and file sharing, and train your team on the essentials.

💾

Data Backup & Security

Automated backups (local and cloud), antivirus protection, Windows updates, strong password policies, and basic security training for your staff. Don't wait for a disaster.

🖨

Printers, Scanners & Peripherals

Network printers that everyone can use, scanners that save to the right folder, label printers for shipping — I'll get all your peripheral devices connected and working reliably.

Maintenance Plans

Optional scheduled maintenance to prevent problems before they happen. No contracts — cancel anytime.

On-Call Only

$65 /hour

Pay only when you need help

  • No monthly commitment
  • Call or text whenever issues arise
  • Same-day service when available
  • Best for businesses with occasional IT needs

Monthly Check-Up

$65 /visit

1 scheduled visit per month

  • Monthly 1-hour maintenance visit
  • Windows updates & security patches
  • Backup verification & testing
  • Priority scheduling for emergencies

Quarterly Review

$130 /visit

1 in-depth visit per quarter

  • Quarterly 2-hour deep-dive visit
  • Full system health audit
  • Network performance review
  • Recommendations & planning for upgrades

No contracts or commitments. All maintenance plans are month-to-month. Cancel anytime. Emergency on-call support is always available at $65/hr regardless of plan.

Why Small Businesses Choose Me

Enterprise Experience, Small Business Rates

I spent years managing IT at IBM and Cisco. You get that level of expertise at $65/hour — a fraction of what managed IT companies charge per employee per month.

No Contracts, No Minimums

Pay only when you need help. No monthly retainers, no per-seat fees, no long-term commitments. Optional maintenance plans are month-to-month and cancellable anytime.

On-Site — Not a Help Desk

I come to your business, see your setup firsthand, and fix things in person. No phone trees, no remote access tools, no "have you tried turning it off and on again."

I Speak Human, Not Jargon

I explain things in plain English and make recommendations based on what actually makes sense for your business and budget — not what generates the biggest invoice.

How It Works

Getting IT support for your business is simple.

1

Call or Email

Reach out at (743) 275-9009 or email me. Describe what's going on and we'll schedule a time — often same-day.

2

On-Site Assessment

I visit your business, assess the situation, and give you a clear plan and cost estimate before starting any work. No surprises.

3

Fix & Prevent

I solve the immediate problem, then make recommendations to prevent it from happening again. If you want ongoing support, we'll set up a maintenance plan.

Small Business IT FAQ

Do I need a contract or retainer for IT support?

No. You can call me whenever you need help — no contracts, no monthly minimums. I also offer optional maintenance plans if you want regular scheduled support, but they're completely optional.

Can you set up a new office from scratch?

Absolutely. I can set up workstations, configure your network, install printers, set up email and Microsoft 365, configure your POS system, and make sure everything talks to everything else. I've done it many times.

Do you support POS and payment systems?

Yes. I can set up and troubleshoot common POS systems including Square, Clover, Toast, and others. I'll get the hardware connected, software configured, and make sure it works with your network and receipt printers.

What if something breaks after hours?

My regular hours are Mon-Sat 8 AM - 8 PM. For maintenance plan clients, I prioritize your calls and can often provide same-day emergency support. For urgent after-hours issues, text me and I'll do my best to help.

Can you help us move to Microsoft 365 or Google Workspace?

Yes. I can migrate your email, set up shared calendars, configure file sharing, and train your team on the new platform. I'll handle the technical migration so you don't lose any data or email.

How is this different from hiring an IT company?

With a managed IT company, you typically pay $100-300+/month per employee whether you need help or not. With me, you pay only when you need help — $65/hour. For small businesses with 1-15 employees, this is usually far more cost-effective.

Do you handle data backups?

Yes. I'll set up automated backup solutions for your business data — local backups, cloud backups, or both. I'll make sure your critical files are protected and show you how to verify backups are running.

Related Services

I also handle these common business technology needs.

Let's Talk About Your Business IT Needs

Call, text, or email. I'll get back to you quickly and we can discuss what your business needs.