When your keyboard or mouse stops working, your computer is basically useless. Whether it's a wireless connection issue, driver problem, USB port failure, or hardware fault, I diagnose and fix it quickly.
Here's my typical approach:
Test the device on another port or computer
Check wireless receiver and Bluetooth connections
Replace batteries or troubleshoot charging
Update or reinstall device drivers
Check USB ports for hardware faults
Replace the device if it's truly dead (parts at cost)
No hidden fees. You'll know the cost before any work begins.
No travel charge from Welcome
$10 diagnostic waived if you proceed
Small fee covers my drive
Three simple steps to get keyboard or mouse not working help in Welcome.
Schedule your appointment online — describe your issue, pick a time, and pay the $10 diagnostic fee to confirm. Need immediate help? Call or text (743) 275-9009.
I drive to your location, diagnose the issue, and explain exactly what's wrong and what it'll take to fix it.
If you approve, I fix it right there. Your $10 diagnostic fee is waived when you proceed with repair.
Usually dead batteries, a disconnected USB receiver, or a Bluetooth pairing issue. I check all possibilities and fix it.
That usually means a single USB port failed. I test your ports and determine if it's a simple driver fix or a hardware issue.
If it's a driver or settings issue, yes. If keys are physically broken, I'll advise on replacement cost vs using an external keyboard.
$10 up-front diagnostic (waived if you proceed), $50/hr (1-hour minimum). Most keyboard/mouse issues are resolved quickly.
I also help with keyboard or mouse not working in these nearby areas.
Call, text, or email — I usually respond within minutes during business hours.