When your internet stops working, it's hard to even Google the solution. I come to your home, figure out whether the problem is your ISP, your router, your computer, or your network configuration, and fix it.
Here's my typical approach:
Test whether the issue is ISP, router, or device-specific
Power cycle and reconfigure the router/modem
Check and fix WiFi settings and passwords
Update network drivers and adapter settings
Diagnose DNS, IP, and firewall issues
Test and optimize connection speed
No hidden fees. You'll know the cost before any work begins.
No travel charge from Randleman
$10 diagnostic waived if you proceed
Small fee covers my drive
Three simple steps to get internet not working help in Randleman.
Schedule your appointment online — describe your issue, pick a time, and pay the $10 diagnostic fee to confirm. Need immediate help? Call or text (743) 275-9009.
I drive to your location, diagnose the issue, and explain exactly what's wrong and what it'll take to fix it.
If you approve, I fix it right there. Your $10 diagnostic fee is waived when you proceed with repair.
I'll test both. If your modem shows a connection but WiFi doesn't work, it's your router. If the modem is down, it's likely your ISP, and I'll help you contact them.
Common causes: router placement, too many devices, interference from neighbors, outdated router firmware, or ISP throttling. I diagnose the exact cause.
Yes! If other devices work fine but one computer can't connect, it's usually a driver, adapter, or software issue — all fixable on the spot.
$10 up-front diagnostic (waived if you proceed with repair), $50/hr (1-hour minimum). Most internet issues are resolved in under an hour.
I also help with internet not working in these nearby areas.
Call, text, or email — I usually respond within minutes during business hours.